Refund & Return Policy
At Berlaxin™, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.
14-Day Return Policy
We offer a 14-day return policy from the date your order is delivered.
To be eligible for a return:
- The item must be unused and in its original condition
- The item must be returned in its original packaging
- Proof of purchase is required
Refunds
Once we receive and inspect your returned item, we will notify you regarding the approval of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Non-Refundable Items
The following items cannot be refunded:
- Used or damaged items caused by improper use
- Items returned after 14 days
- Gift cards or promotional items
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the issue so we can resolve it quickly.
Return Shipping
Customers may be responsible for return shipping costs unless the item arrived damaged or incorrect.
Contact Us
For any refund or return questions, please contact us